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How to Solve "I Can Only See a Bar or My App Is Stuck"

2024-05-11 08:42:35

Q: I can only see a bar in the app or my app seems to be stuck. What should I do?

A: Force quitting and reopening the app, along with ensuring your system and app are up to date, usually resolves this.

Q: How can I force quit the app?

A: You can force quit the app by following these steps:

  1. Press and hold both the Digital Crown and the top button until the Force Quit Applications window appears, then release both the Digital Crown and the top button.

  2. Tap the app that’s not responding. A checkmark appears next to the app’s icon.

  3. Select Force Quit, then select Force Quit again to confirm.

Q: Is there anything else I can do to help resolve this issue?

A: We appreciate your patience as we collaborate with official support to address these intermittent system-related issues, especially with experimental features like our frame concept. We’d like to invite you to join our TestFlight program to help us further improve. Feel free to join from inside the app. Your feedback is invaluable to us.

Q: What if force quitting and reopening the app doesn’t work?

A: Let us know if it works after force quitting and re-entering. If the issue persists, please contact us, and we’ll try to manually add your account into TestFlight to investigate further.
Email: . [email protected]

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